Terms for buying from us and using our site

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.toolwarehouse.com.cy (“the Site”) operated by Neoclis A. Nicolaides Enterprises Ltd. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.toolwarehouse.com.cy.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Intellectual Property

The Site and its original content, features and functionality are owned by Toolwarehouse and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Us. Toolwarehouse has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Cyprus, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the “NEW” Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Collection of information

Users visiting www.toolwarehouse.com.cy are not obliged to provide any of their personal information unless they decide to do so on their own right. The users of our site are kindly requested to provide us information about their personal data only at registration, checkout process, subscribing to the Toolwarehouse newsletter list and through our contact form.

Correction, Modification or Deletion of Information

Toolwarehouse allows its users to correct, change, complete, or delete data and information provided. If you choose to delete the information, toolwarehouse.com.cy will act so that such information is directly removed from files, after it will first try to identify the person requesting the change with the person to whom the information concerns. For any relevant information, you are kindly requested to send email to eshop@toolwarehouse.com.cy.

Terms and Conditions for using our e-store

Toolwarehouse operates under the Trade/Registered Name ‘Neoclis A. Nicolaides Enterprises Ltd.’, officially registered in Cyprus, EU, with Registration Number [051449E].

Security for your online transactions

Toolwarehouse is in high consideration to ensure the security and integrity of data collected with regards to it’s registered users and is therefore making sure that the information you provide will be protected with all the means necessary. Such procedures protect the users data against any unauthorized access or disclosure, loss or misuse, and alteration or destruction. User’s sensitive information are never kept or transferred from/on our servers but instead users are redirected using a secure connection https/SSL protocol, with 128-bit encryption where in both payment cases (“you”) to they payment processor’s secure servers to complete checkout and payment.

Secured Sockets Layer (SSL) Protocol is the global standard in Internet for websites certification to web users and data encryption between web users and web servers.

Terms & Security of Transactions

By entering toolwarehouse.com.cy and using our electronic store, it is unquestionably deemed that you consent and unconditionally accept these terms making no exception.

If you do not agree with these terms, you must refrain from the use of this electronic store and any transaction made with it. The shipping of your order implies acceptance of this Agreement and all terms and conditions thereof. You are therefore kindly requested to read them carefully.

It is also noted that the use or purchase of any other services supplied by the online shop of toolwarehouse.com.cy is subject to the current general terms.

Product Information

The images, characteristics and descriptions of products provided by our affiliates and suppliers are relieved of any liability with regard to their content.

Prices

Prices listed on the website are in Euros and excluding all tax burdens (% VAT), excluding shipping costs. toolwarehouse.com.cy reserves the right to modify the product prices at any time. We are bound to apply prices quoted on the website at the time of your order. All tax burdens and additional costs will be calculated both based on your location at the cart/checkout process as a single line cost for each additional fee respectively.

Availability

The reported products availability are indicative and not binding. We try our best to keep our e-store as up to date as possible. Even though our online stock is updated automatically, there is a possibility the ordered item(s) marked as “In stock” or “Available” will NOT available in desired sizing and/or sold out. Toolwarehouse will try to inform you as soon as possible when this occurs and give you alternative options where and if possible. If a product is “out of stock” then it will provide related information to the user (“you”) so that you can contact us and request more information about the particular unavailable product.

Delivery Time

Orders should arrive within 2-10 workdays after we have received payment, depending on the destination. Toolwarehouse is NOT responsible for any delays of your package during delivery, we have NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment, due to unforeseen circumstances not controlled by us.

Additional information may be requested for your purchase validation. Therefore, and in order to avoid any delay, you are asked to make your order using one at least active and patented or professional email address and a valid telephone number so we can contact you at any time. Please note that a 24 hours delay is expect able in terms of delivery of the order, because for security reasons, all orders paid by a credit or debit card are subject to verification by toolwarehouse.com.cy. We cannot be held responsible for consequences due to delivery delay or loss of your parcel caused by carrier.

Lost or Damaged Items

You understand and agree that Toolwarehouse shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the courier company. We will provide you with the tracking number and contact information for the courier company as needed.

Once this information is provided to you, it is your responsibility as the customer to contact and deal with the courier company. We do not assume any responsibility for lost packages.

Import Tax

When ordering items from Toolwarehouse for international deliveries you may be subject to import duties and/or taxes that apply to your country. We are not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and
 Toolwarehouse cannot predict the value of what these charges may be. For further information on custom policies in your country, please contact your local customs office.

Payment Methods

Toolwarehouse provides you the following payment methods: pay by credit card, debit card, and through your PayPal account.  We use a 128-bit SSL Certificate throughout the whole site providing secure and encrypted information parsing between sites for example information passing from our site to PayPal.

Cancellations and Returns

You may cancel your order providing that you follow the following guidelines:

  1. Notify us of the cancellation by phone [Support: +357 22571011] or by email within 5 (five) working days of delivery.
  2. Items will only be accepted if the condition of the item is in a providing as with the ability to re-pack it and its unused.
  3. Refunds for items will be provided as e-store vouchers or as cash back depending on the choice of the customer ( “you” ). The item will be valid for refund 5 (five) after it was delivered to the customer ( “you” ).
  4. You must make sure the goods are available for collection by our courier service who can only collect during the daytime on weekdays (not weekends or Bank Holidays) within 7 (seven) days of notifying us of the return. We will pay the cost of the return unless you or the recipient fails to organize the collection within 7 (seven) days of the returning of the item and if the reason of return is based on Toolwarehouse’s process, ie. late delivery, etc. If you just change your mind, you have to pay the postage and we will refund only upon reception of goods and provided they arrive undamaged and unused.

Force majeure

Toolwarehouse is not responsible for delays in carrying out orders (delivery included) due to circumstances not attributable to us. For example due to fault or major majeure that will be entitled to an extension of time for carrying the order out. I.e. In case of strikes, acts of terrorism, war, problems on suppliers / transports / production, fluctuations in exchange rates, governmental or legislative acts and natural disasters. Should such incidents last more than 2 months, either contracting party without compensation may terminate this Agreement.

Insurance

All courier deliveries are fully insured. In the unlikely event your order arrives damaged, claims should be made by email or by phone [Support: +357 22571011] within 48 hours of receipt.

Modification of Agreement terms

Toolwarehouse reserves the right to modify or update the terms and conditions of trading. Such a modification or renewal will be effective from the time this text would be updated for any such change. Should any part of this Agreement be established void or unenforceable, the remaining Agreement will continue to apply.

Payment method and Customer Information

PayPal

The name that will appear in your bank statement upon transaction completion will be <<TOOLWHOUSE>> so please refer to that as confirmation of payment on your credit card/bank statement.

Please have in mind that this reference name is only valid in the case where you pay with PayPal. In future addition of more payment methods any additional reference names will be provided corresponding to the payment method they apply.

JCC

The name that will appear in your bank statement upon transaction completion will be <<www.toolwarehouse.com.cy>> so please refer to that as confirmation of payment on your credit card/bank statement.

Please have in mind that this reference name is only valid in the case where you pay with JCC. In future addition of more payment methods any additional reference names will be provided corresponding to the payment method they apply.

Unpaid Orders

Payment method: Credit Card

Orders where the credit card is declined for any reason, will be held for 60 minutes until they are cancelled. For unpaid orders that arise from declined credit cards will be valid for payment for 60 minutes after the decline has taken place . If an order is not paid you can pay for that order by visiting “My Account” -> “Pay” ( Pay button is located on the order line on the transaction history table ) -> “Choose payment method” -> “Proceed to Checkout” -> “Pay”.